Service, Product, Awards • Fares for regular flights within Europe are extended free of charge by return travel services• Depending on the fare, passengers have a choice of different return packages• CCO Andreas Otto: “Will do everything possible to provide…
Service, Product, Awards • Cooperation between railway and airline has persisted since December 2014• Expansion from originally eight to up to 35 daily Railjet connections as AIRail with an Austrian Airlines codeshare flight number Austrian Airlines and the Austrian Federal…
Service, Product, Awards • Point system for frequent flyer status easy to understand allowing more transparency.• In future, Frequent Traveller and Senator status will be granted for life for long-term loyalty.• All changes apply to flights from 1 January 2021.•…
Service, Product, Awards • Passengers can now discover their favorite place via 3D view and reserve in the booking process• Innovative service now available on B777 flights From now on, Austrian Airlines passengers on flights operated by a Boeing 777…
Service, Product, Awards • A piece of Austria to go – focus on regional products with Austrian charm• Assortment available from November on Austrian Airlines flights outside the EU From 1 November, Austrian Airlines’ fly & buy magazine will appear…
Service, Product, Awards • Modernized brand presence makes Austrian Airlines fit for the digital future• Concept developed by Brainds scores with top quality design and emotion• Brainds & Austrian Airlines win award in the category “Corporate Design & Identity” In…
Service, Product, Awards • Austrian Airlines is testing IBM’s robot technology to serve passengers• Test operations will run until October 7, 2019 at Vienna Airport• Austrian chatbot provides support with further questions “My flight is delayed or was cancelled. What…
Service, Product, Awards • Digitalization drive at Austrian Airlines enters its next stage• Further improvement of its onboard gamification offering• Digital customer touchpoints will be continuously expanded• Austrian Airlines is the test case for digital projects in the Lufthansa Group…
Service, Product, Awards • Austrian Airlines handles up to 35,000 passengers each day in the peak tourist season• Timely arrival at the airport and use of online services are recommended• Ice cream initiative on Austrian Airlines charter flights from Vienna…
Service, Product, Awards • First place in the category “Best Premium Economy Class Onboard Catering”• All in all, the hub airlines of the Lufthansa Group secured four first-place rankings in the World Airline Awards. This year Austrian Airlines was once…
