Ground Operations

 We have the world, you have charm with drive and passion.

“My job is extremely diverse. Every day I come into contact with people from all over the world, and each conversation is unique. We’re a great team. We can all rely on each other.”

Share decisively in the responsibility of the customer experience at a global airline group and contribute by being the face of the Austrian brand. Responsibility and flexibility in one of the most dynamic and fascinating industries in the world: international aviation.

As one of the premium airlines in the Lufthansa Group, customer experience and efficiency are among the most important pillars at Austrian Airlines.

We are therefore looking for cosmopolitan and charming people who value professionalism. Together we make sure that the departure and arrival are part of the pleasantest memories from our guests’ journey.


  • In-depth training and training on the job.
  • Personal assistance for our guests in the departure area
  • Responsibility for the boarding process and punctual departure
  • “Welcome Host” with tablet: mobile customer service to pass on information and support our travellers as well as selling additional individual services such as upgrades, etc.
  • Support of our guests in case of flight irregularities
  • Flexible duty rosters with a lot of personal leeway

Career paths

After two years, you have the possibility to take a Diplomprüfung (a diploma examination in Austria) and advance to a senior level. Trainer, ticket agent, lounge agent, and ramp agent are only some of the varied positions open to you at Austrian Airlines.

Let’s bring our worlds together.

Here you can find our vacancies